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Managing conflict

There are five steps to managing conflict. These steps are

• Analyze the conflict
• Determine management strategy
• Pre-negotiation
• Negotiation
• Post-negotiation

Step 1: analyze the conflict

The first step in managing conflict is to analyze the nature and type of conflict
To do this you'll find it helpful to ask questions
Answers may come from your own experience, your partners or local medical coverage
You may want to actually interview some of the groups involved

Step 2 : determine management strategy

Once you have a general understanding of the conflict, the groups involved will need to analyze and select the most appropriate strategy.
In some cases it may be necessary to have a neutral facilitator to help move the groups toward consensus

Conflict management strategies

• Collaboration
• Compromise
• Competition
• Accommodation
• Avoidance

Collaboration:

This results from a high concern for your group's own interests, matched with a high concern for the interests of other partners.
The outcome is "win/win" this strategy is generally used when concerns for others are important.
It's also genrally the best strategy when society's interest is at sake.
This approach helps build commitment and reduce bad feelings.
The drawbacks are that it takes time and energy . in addition some partners may take advantage of the other's trust and openness.

Compromise:

This strategy results from a high concern for your group's own interests along with a moderate concern for the interests of the other partners.
The outcome is "win some/ lose some"
This strategy is generally used to achieve temporary solutions to avoid destructive power struggles or when time pressure exist

Competition:

The outcome is "win/lose", This strategy contains most attempts at bargaining. It's generally used when basic rights are at stake or to se a precedent

Accommodation

This results from a low concern for your group's own interests combined with a high concern for the interests of other partners.
The outcome is "lose/win". This strategy is generally used when the issue is more important to others than to you
It's also appropriate when you recognize that you are wrong.
The drawbacks are that your own ideas and concerns don't get attention; you may lose credibility and future influence

Avoidance:

These results from a low concern for your group's own interests coupled with a low concern for interests of the others
The outcome is "lose/lose". This strategy is generally used when the issue is trivial or other issues are more pressing